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Dalton Dunham

Quality Assurance Manager at Thinkdirect Marketing Group

Based in Jonesboro, United States

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Seniority

Manager

Department

Other

Location

Jonesboro

Industry

Advertising Services

Company size

84

Contact information

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Email

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d•••••••@tdmg.com

Phone

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+1 ••• •••• ••••

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Background

About Dalton Dunham

With over six years of experience in the call center industry, I am a leader who is passionate about delivering exceptional customer experience and satisfaction. I currently work as a Commercial Lines Supervisor at Progressive Insurance, where I oversee the operations and performance of a team of customer service representatives. My core competencies include business process improvement, employee training, communication, operations, and data science. I have successfully managed the North America L&D teams and the Global English Quality Assurance team at 24-7 Intouch, coordinating training initiatives, ensuring quality standards, and providing data-driven insights and feedback. My mission is to develop talent, drive results, and foster innovation in the customer service and insurance field.

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