Damian Noe

Background

About Damian Noe

Innovative, results-oriented, technology and services leader, with over 15 years of measurable achievements. Extensive leadership in start-up and enterprise businesses in customer support and services, across major industries including government, defense, banking, transportation, and commerce. Leadership expertise with building teams into profitable, award-winning organizations through building relationships and trust with internal and external customers, and teams. Directed managed service program for Fortune 100 company with total contract value over $200 million. Saved $2 million in expenses through contract management, labor reduction, and service optimization. Maximized margin on all accounts with average of 15% above estimated cost, across accounts. Rescued major account and improved margin from -640% to 26% in 12 months. Received TSIA STAR Award for Best Practices in the Delivery of Customer Success & Support. Received NorthFace ScoreBoard Award for Excellence in Customer Satisfaction. Developed, piloted and implemented a backlog quality initiative while at NetApp. Reduced global backlog by 10%. Continuously developed relationship with clients; specifically, decision-makers at the executive and C levels. Led SimpliVity Support Center to state of excellence as TSIA pacesetter, with customer satisfaction scores of 9.5.