Damithri Kulathunga
Forward Deployed Consultant - Customer Success & Adoption at Aviso Ai
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Software Development
Company size
376
Contact information
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d•••••••@aviso.com
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Background
About Damithri Kulathunga
Results-driven Enterprise Customer Success Manager with 13+ years of experience supporting global enterprise clients across SaaS, ERP, iPaaS, and integration platforms. Began career in technical consulting, leading complex ERP implementations across LATAM, APAC, and North America building deep expertise in business process alignment, stakeholder management, and change enablement. Passionate about emerging AI technologies including Generative AI and NLP.Proven track record driving customer lifecycle strategy, renewals, and expansion using data-driven insights and consultative engagement. Trusted by leading brands including Adidas, Hilton, Calvin Klein, Syniverse, Hard Rock, Government agencies. Core competencies - Customer Success: Onboarding · Churn Mitigation · Playbooks · EBRs/QBRs · Customer Lifecycle Strategy- Account Growth: Renewals · Expansion · Advocacy · Retention Strategy · Relationship Building- Sales Methodologies: MEDDIC | BANT | Challenger Sale | Consultative Selling | Sandler- Technical Fluency: SaaS · ERP · APIM · Integrations · Salesforce CRM · GenAI · CIAM · IPaaS- Cross-Functional Leadership: Sales Alignment · GTM Strategy · Solution Design- Tools: Salesforce · Gainsight · HubSpot · Gong.io · Intercom · Planhat · JIRA · ZoomInfo · Sales NavigatorAnalytics & Insights: NPS · CSAT · ROI · Performance Dashboards · Data-Driven Decision Making
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