Damon Chen

Background

About Damon Chen

I am a dedicated and results-driven Product Operations Manager with 9 years of experience in health tech and 6 years of people management. My career journey has taken me from frontline customer service, where I built a strong foundation in customer support and developed a customer-centric mindset, to supporting the infrastructure of a SaaS company, where I focused on maintaining operational efficiency and reliability of the platform. As a Product Operations Manager, I lead cross-functional collaboration to enhance processes, stakeholder management, and tools for Product and Engineering teams. My passion lies in fostering strong relationships and building a positive team culture to deliver exceptional products and services that make a meaningful impact on customers. Outside of my tech career, I am also a freelance photographer specializing in real estate, corporate headshots, and family photography. My creative work allows me to connect with people and capture memories for my clients to cherish.