Damon Colvin

Background

About Damon Colvin

Accomplished IT Director of Service, bringing over 25 years of management experience, including the oversight of managers and 13+ years of expertise across a variety of IT fields, solidifying a background that encompasses IT support for networks, network equipment, PCs and MACs, email systems, smartphones, and diverse software platforms, followed by excelling in managing day-to-day operations and the development of Tier 1 through Tier 4 engineers; integrator between various departments/teams and responsible for company overall service delivery organization leading to best-in-class Net Promoter scores and service levels; managerial duties including managing 200+ employees and supervisors, tier managers, managing service delivery gross margin leading to SMB MSP best-in-class margins, leading teams to exceed goals in customer service and sales; analytical experience in Six Sigma, process and quality improvement, and data analysis.