Dan Dixon

Background

About Dan Dixon

A meticulous desktop support engineer dedicated to providing exceptional service within the information technology sector. Proficient in a diverse array of desktop applications, including functionalities, maintenance, and repair techniques. Demonstrated skill working at all levels of a diverse organization. Core competencies include: Windows and Apple OS | O365 Administration | System Administration | Communication and Collaboration | Cloud and Virtualization | Remote Technical Support | Troubleshooting | Proven Project Management | Servant Leader | Technical Documentation | End User Mentoring | Customer / Vendor Relationship Management | Adaptability | Commitment to Learning | Continual Service Improvement | ServiceNow and Assyst Ticketing Systems | MDM | MECM | Virtual Collaboration | InTune | Hardware Image Creation / Imaging Hardware | Basic SQL | Basic PowerShell | Excel Disciple | Critical Thinker | Motivated, Organized Self-Starter TECHNICAL SKILLS Access, Active Directory, Adobe DC, Adobe Pro, ADP, Amazon Workspaces, Android, Assyst, Azure AD, BlueJeans, Bomgar Representative Console, Carbon Black, Cisco Unified Call Manager, Cisco Unity Messaging, Citrix Virtual Desktops, Citrix Workspace, Citrix XenClient. Crowdstrike, Crystal Reports, CyberArk, Dameware, DFS, DHCP, DNS, EFT Server, EvolveIP, Excel, Exchange Administration, FileZilla, Fogbugz, FTP, Ghost, Google Authenticator, GoToMeeting, Grammarly, HTTP, iOS, JDEdwards, JIRA, KeePass, LastPass, LetsView, LogMeIn, MacOS, MECM, Medis, Microsoft Authenticator, Microsoft Deployment Toolkit Configuration Manager, Microsoft SQL Studio / Server, MS Teams, Nitro PDF, O365, OneDrive, OneNote, Oracle, Oracle Virtualbox, Paessler PRTG, PDQ Deploy/Inventory, PDQ Inventory / Deploy, PowerPoint, PrinterLogic, Printers (Large scale / Desktop / Zebra), Proofpoint, Python, PXE Boot, Qualisys, QuestSync, RadiantDICOM Viewer, Remote Desktop Connection, SanteDICOM Viewer, ServiceNow, SharePoint, SmartDeploy, Symantec End Point Protection, TeamViewer, thin-clients, TightVNC, TMS Web, VMWare, WinDirStat, Windows OS, Windows Server, Workday, Zoom