Dan Etheridge

Background

About Dan Etheridge

With over 30 years in technology support services, my journey at Care New England has solidified my expertise in business process management, customer support, and organizational skills. These competencies are the cornerstone of my mission to deliver exemplary end-user experiences. My focus is on creating robust support systems that align with our organization's culture of care and innovation. I bring a diverse perspective to our service management activities, ensuring that our team's operations are efficient and responsive to our healthcare community's needs. In my current role as Director of End User Services & Deskside Support, I lead operations across various teams, emphasizing incident, problem, configuration, and change management. This responsibility has honed my ability to manage critical IT infrastructure and support mechanisms that empower our clinicians and staff. My leadership has been pivotal in streamlining service management, contributing significantly to the reliability and effectiveness of our IT services at Care New England.