Dan Fudge

Background

About Dan Fudge

Accomplished and versatile pension professional with a strong client focus, technical aptitude and possessing sound leadership qualities. Possess superior business writing and communication skills with the ability to understand and align communication to the needs and level of understanding of the target audience. • Professional accreditations include Pension Plan Administration Certificate (PPAC), Registered Plan Associate (RPA) designations. • Actively committed to the service excellence of the team, identifying needs and offering solutions as evidenced by a project created for the development of Email quality standards, protocols, and standardized templates currently in use in the HOOPP Contact Centre. • Regularly demonstrate leadership through the handling of complex client escalations. • Demonstrate superior writing skills and Plan knowledge in the drafting of complex letters to members, their legal counsel and employers. • Where appropriate, provide final review of outgoing correspondence of a sensitive nature with the stated goal of delivering clear, concise and appropriately worded correspondence to HOOPP’s external clients. • Developed valuable skills through employer sponsored training relating to business writing and project management.