Dan Guerette

Background

About Dan Guerette

I am an Experienced Customer Success / Service Delivery leader with 15+ years’ experience in establishing, growing and nurturing strong, positive, long-term relationships with SMB, Enterprise and Public sector accounts. Trusted technical advisor, advocate, and leader that brings an outstanding track record in managing incidents, projects and teams, strategic accounts, rebuilding trust and restoring growth in stagnant or strained accounts. Proven capacity to lead and motivate high level cross-functional teams in managing 24/7 service delivery and incident management to enterprise public and private sector clients- Driven to improve productivity across the organization while maintaining customer satisfaction and quality- Proven effectiveness in acquiring high-level cost-savings by migrating production services, reducing licensing costs, and reducing maintenance costs- High impact, adaptable, and progressive leader with a proven ability to lead effectively and to transform IT into a valuable business partner- Energetic, tenacious and motivated with a deep and broad technical background and excellent communication skills- Process-oriented thinker with an aptitude for analyzing the roles of people and business systems; ability to re-architect solutions to streamline processes and handle expected growth of the business. Specialties: Customer Success Management Service Delivery Management Change and Incident Management Client Relationship Management Leadership & Mentoring Program/Project Management Strategic Planning Building and Managing Delivery Teams Vendor and Supply Management