Dan Higgins

Background

About Dan Higgins

I’m a Sr. Technical Writer / Publication Specialist with expertise in the development of descriptive, reference, and procedural documentation used by telecommunication service providers worldwide to install and manage network hardware and software and by multinational industries to train their manufacturing personnel. I’m used to working in a fast-paced environment, managing multiple projects with tight deadlines, and can quickly adapt to requirements churn. My attention to detail and customer focus result in high-quality, user-friendly documentation. I’m proficient in Microsoft(R) Office tools, DITA XML authoring platforms (such as Arbortext and oXygen), Adobe authoring platforms and graphic packages (such as Acrobat Pro, Framemaker, Photoshop, and Illustrator), as well as SnagIt. Recent projects: Industrial training documentation dealing with energy conservation and paper manufacturing, LTE Software Release Notes and documentation related to CDMA Optional Features, Feature Activation Procedures (FAP), Small Cells/Metro Cells, and AirScale Indoor Radio (ASiR) System.