Dan Klatchko

Background

About Dan Klatchko

OPTIMIZING PEOPLE, PROCESSES AND DATA TO DRIVE BUSINESS RESULTS Throughout my career I have merged a solid foundation in finance and data analytics, with business acumen, and an entrepreneurial mindset to deliver operational improvements that drive strong contributions to revenue, margins, productivity and the customer/employee experience. My background transcends diverse industries, including Travel, Product Distribution, Packaging, and Financial Services. I am passionate about building and leading top performing, cross-functional teams and creating cultures that foster transparency, engagement and collaboration. I have managed teams up to 170 and budgets of up to $3M. Strengths that set me apart include: PROGRAM MANAGEMENT | PROCESS TRANSFORMATION: Transformed Princess Cruises’ fleet salary payment system, reducing administrative costs, simplifying the process and eliminating the need to carry large amounts of cash onboard cruises. PROJECT MANAGEMENT | PRODUCTIVITY IMPROVEMENTS | CUSTOMER SERVICE: Transitioned Pacific Life Insurance’s practice of securing daily receipts ($40M) in a remote lockbox to building out a secure in-house facility. Cycle time was reduced 50% and customer service significantly improved. DATA | ANALYTICS | EMPLOYEE PRODUCTIVITY OPTIMIZATION: Revamped call center staffing at Princess Cruises into a more equitable system, by leveraging the power of analytics. BUSINESS PROCESS AUTOMATION: Automated the performance appraisal process for 300 employees, saving up to 90% of time required for manual preparation, and freeing up supervisors for more critical tasks. When I’m not working I enjoy cooking, travel and aviation Technical Abilities Microsoft Office (Word, Excel, PowerPoint, Outlook) including advanced Excel skills; Visio, Tableau, proprietary ERP and HRIS systems.