Dan Laroche
Customer Experience Manager at Osmind
Based in St. Petersburg, United States
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Seniority
Manager
Department
Customer/Client Service
Location
St. Petersburg
Industry
Mental Health Care
Company size
74
Contact information
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d•••••••@osmind.org
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Background
About Dan Laroche
Customer experience leader with 8+ years building and scaling support operations across HealthTech, E-commerce, and Hospitality. I sit at the intersection of people, process, and tooling — I've led platform migrations, built knowledge bases from scratch, designed AI enablement programs, and expanded CX functions into customer success and product strategy. I'm at my best when there's ambiguity to cut through, systems to stand up, and a team to develop along the way. Living and working in Thailand and China shaped how I lead — with cultural awareness, adaptability, and a bias toward action over process for process's sake.
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