Dan Mendie

Background

About Dan Mendie

Business Developers/Relationship Manager - OPTIVA CAPITAL PARTNERS​Feb. 2022- Till Date. • Liaised with colleagues to develop sales and marketing strategies. • Promoted the company’s products/services addressing or predicting clients’ objectives. • Conducted research to identify new markets and customer needs. • Applied customer service policies in day-to-day interaction with the Company’s customers. Customer Service – Fidelity 2021- Feb. • Maintained a positive, empathetic, and professional attitude toward customers at all times. • Responded promptly to customer inquiries. • Acknowledged and resolved customer complaints and ensure Customer Satisfaction. • Documented processed and logged technical issues, as well as customer compliments and complaints. • Conducted customer satisfaction surveys and follow-up calls to customers to ensure satisfaction with the company’s products and services. Customer Relationship Manager – ACCESS BANK 2017- Jan. • Built and maintained profitable relationships with customers. • Oversee the relationship with customers handled by the team. • Resolved customer complaints quickly and efficiently. • Monitored the organization’s business competitors and noted what they are doing right and apply the same idea. • Expanded Customer Growth base and bring in more profits. Admin Officer - UNIFIED PAYMENT SERVICES 2017- Oct. 2017 • Developing, reviewing, and improving administrative systems, policies, and procedures. • Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained. • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions. • Collecting, organizing, and storing information using computers and filing systems.