Dan Nelson

Background

About Dan Nelson

With more than a decade of executive experience in customer success leadership, I have led high performing teams to achieve impactful results, including generating $30 Million in new revenue. This was achieved through fostering partnerships with high profile customers, identifying and solving complex enterprise-wide problems, and providing strategic product leadership. Most recently as Vice President of Professional Services at Verisk Property Estimating Solutions, I honed my skills while managing a team of 60, and overseeing the critical areas of customer success, account management, implementation, and training to drive operational excellence. My Lean Six Sigma Green Belt certification complemented my commitment to process optimization and quality. Aligning with organizations' missions to deliver top-tier products and services, I have dedicated myself to fostering a culture of innovation and efficiency. My expertise in professional services and customer success empowers the teams I lead to adapt and excel in a dynamic market. Career highlights include: • Generated over $30 Million in new revenue over 10 years • Elevated customer care KPIs by 20% within1 year, leading to additional customer loyalty and expanded brand reputation • Achieved a 95% customer satisfaction rate year-over-year across all teams managed • Established enduring partnerships with key customers • Championed process improvement projects resulting in 20% efficiency gain in company-wide alignment and streamlined customer delivery of software products and services