Dan Newmark

Background

About Dan Newmark

Enterprise SaaS executive who has managed teams of 60+ and 8-figure P & Ls at public companies, and who has also built diverse, global customer-facing teams "from scratch" at seed to Series B, VC/PE-backed growth companies. Extensive remote team management experience spanning functional/business/change management, enablement/training, and technical/integration resources.I build and lead Customer Success teams that:(1) excel at driving customer satisfaction and adoption,(2) measure and accelerate customer usage and time to value,(3) become the leading experts on the product through daily hands-on usage,(4) define the Customer Journey and internally advocate for the Voice of the Customer with strategic roadmap feedback,(5) constantly create and optimize reusable tools, templates, and knowledge-bases, and (6) develop professionally and collaborate effectively amidst rapid growth and scaling.Professional Services - I have designed, piloted, and scaled PS products and PS partner ecosystems to support ARR retention and upsell ("land and expand/extend"). I've designed and optimized onboarding methodologies with a focus on customer-defined success metrics and time to measurable value. Product - I work closely with the PM team not just on bugs, enhancements, and roadmap - but also on a tech stack that can provide in-app user education and that can report on true user engagement.Growth - I particularly enjoy building out the process and infrastructure to support repeatability/scaling, as well as establishing/expanding international operations, and building partner ecosystems.