Dan Olsen

Background

About Dan Olsen

Professional Bio: Dan served for 25 years as an Information Technology Consultant at California State University, Long Beach. He was the campus founding Technology Help Desk Manager, responsible for the complete oversight and day-to-day management of 40 full and part-time staff and a full-service support organization with multiple walk-in locations and a centralized call center. Concurrently, Dan managed the Desktop Support Services function and the Webmaster / Web Coordinator roles for the Division of Academic Affairs, the largest division within the University. He has been a featured presenter at numerous Higher Education conferences including EduSoCal, EDUCAUSE, Blackboard World, CSU Community of Academic Technology Staff, CSU Help Desk Leadership Conference and DET/CHE among others. Prior to joining CSULB, he spent 15 years in the Healthcare IT industry, leading vendor Client Services and support strategy and remains a recognized leader in the industry. He most recently served as the Director of Client Services for Proxymed, Inc, a leading internet-based health insurance claims clearinghouse. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.