Dan Reule
Business Operations Specialist at Western Digital
Based in San Jose, United States
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Seniority
Staff
Department
Operations
Location
San Jose
Industry
Computer Hardware Manufacturing
Company size
23K
Contact information
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d•••••••@westerndigital.com
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Background
About Dan Reule
Project & Program Manager with significant experience improving enterprise customer experience & service delivery operations. Organized problem solver, adept at launching new service programs. Able to analyze and develop processes & work level instructions & work seamlessly across organizations to drive effective solutions. Delivered Click to Chat solution and numerous service offerings in a multi-vendor contact center environment. Recognized for strong cross functional collaboration in reducing order cycle time I am passionate about delivering excellent customer service & improving processes. I have expertise at troubleshooting & stabilizing inefficient global workflows & processes. I am totally dedicated to achieving target goals and finding ways to streamline and make it easier for the customer and sales to do business. Specialties: Global Customer Experience & Operations, Business Process Outsourcing BPO, B2B E-commerce/Web ordering. PMI Project Management Institute certification. Process Re-engineering. Order Management. ERP Oracle 11i Order to Cash. Project & Program management, Lean Six Sigma/Continuous Improvement/DMAIC methods. CSAT /Customer Experience metrics & analysis. Call & Case Routing/ IVR Structures, Process Documentation & Training. Performance & Knowledge Management. Business Objects/SAP & Tableau for database metrics report creation. CRM Oracle & SFDC case & order management implementation from requirements gathering phase through execution.
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