Dan Unger

Background

About Dan Unger

I am a reliable, committed and passionate skilled Help Desk professional looking forward an entry level position while holding strong troubleshooting and communicating skills. Highly capable of providing technical and troubleshooting assistance for issues pertaining to system hardware, software, mobile devices or other tools. Proficient in providing technical assistance through phone or email, performing remote troubleshooting services through diagnostic techniques, delivering effective solutions, providing accurate information on IT products and service, following up and updating customer information and status; installing computer peripherals and training computer users. Hold the working knowledge of database, remote control, and office automation products; able to diagnose and solve technical issues; has good understanding of tech products, mobile devices, and computer systems, and customer-oriented approach. Keen to learn new technology and obtain additional IT certifications as required.