Seniority
Staff
Department
Customer/Client Service
Location
Pontypridd
Industry
Utilities
Company size
3.2K
Contact information
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d•••••••@company.ovo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Dan Williams
With over several years of experience in the contact centre industry, I am an accomplished and energetic leader who thrives on delivering results and making a difference. I currently work as a Customer Resolution Specialist at OVO, one of the UK's leading energy suppliers, where I handle complex and escalated customer complaints with professionalism and empathy.I have a proven track record of increasing customer satisfaction and retention rates, as well as training and developing new and existing staff. I am skilled in negotiation, customer service, sales, retail, management, and business development. I am also certified in emergency first aid at work and personal license holding, demonstrating my commitment to safety and compliance. I am passionate about providing exceptional service and creating positive outcomes for both customers and the company.
Decision-makers
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- LRStaff
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