Dana Komar

Background

About Dana Komar

I am strategic, a visionary and a change agent, but I am an operations nerd at heart. I lead post-sale customer-facing teams for B2B tech/SaaS companies, and drive customer value from implementation, through adoption and retention. I build efficient and scalable customer-centric people operations (CX, Customer Success, Professional Services), ultimately increasing the bottom line. My expertise is taking organizations that have grown organically, implementing operational excellence and setting them up for growth and scale. I create business value by implementing a solid operational foundation focusing on people, process, and technology. I set services and support strategies and translate those strategies into realistic executable tactical plans. I build high-performing, efficient, and happy teams, unleashing individual potential along the way. I build strong cross-functional relationships with Sales to ensure a smooth and unified customer journey, and Product to influence the roadmap and ensure it reflects the needs of the customer.Specialties: Strategic Planning | Operational Excellence | Strategic Initiative Development and Implementation | Customer Success | Professional Services | Leadership and Development | Continuous Process Improvement | Driving Change | Cross-functional Alignment and Influence | Marketing Strategy | Analytics | Toyota Production System (TPS) Subject Matter Expert in Standard Work, 5S, and Total Productive Maintenance (TPM)