Dana MacArthur

Background

About Dana MacArthur

Significant experience in a Business Analyst/Business Consultant/Project Manager role with demonstrable experience in a Team Lead capacity I have considerable exposure to pre-sales, project planning and control, project implementation planning study, gap and requirements analysis, data migration, process reengineering and system integration. Key Capabilities:* Tertiary qualified with +20 years relevant industry experience * Excellent verbal and written communication skills * Excellent organizational skills and proven ability to achieve objectives * Excellent analysis and process mapping skills (i.e: Process mapping: As-Is and To-Be * Strong document writing skills, including writing requirements specifications, functional specifications, gap specs and flow charts using tools like Word, Visio, Paintbrush or VB (for design of mock up UI)* Applying and adhering to business analysis methodologies and processes such as SDLC – Waterfall and Agile * Strong policy and procedure writing skills * Ability to understand business requirements and articulate project documentations * Ability to work in a process oriented environment with defined milestones, reviews & sign offs * Ability to establish excellent working relationships with customers, vendors and colleagues * Conducting and facilitating workshops to elicit requirements and documenting outcomes * Demonstrated ability to work in a team to achieve business objectives * Demonstrated presentation skills to internal and external clients, effectively communicating complex information both verbally and in written form * Sound understanding of the CRM systems, Payroll/Billing systems, technology trends and practices * Strong knowledge of MS Office Suite including Project and Visio