Dandre Rutland

Background

About Dandre Rutland

Accomplished Manager of Customer Success, rising through the ranks from junior account management roles to currently steward $14MM for a leading SaaS company, bolstering diverse clients in the healthcare, lifestyle, veterinarian, auto, and professional services sectors. Highly effective communicator able to rapidly build positive rapport with C-level executives and key business stakeholders, excelling at delivering winning business cases and presentations to retain and grow accounts. Successful at partnering with cross-functional product development, engineering, and multi-tiered technical support teams to resolve emergent account/product issues, and deliver continuous support to help clients meet growth goals and service objectives. Noted leadership skillset, regularly tapped to develop, train, and mentor high-performing Care and Success teams on winning support, marketing, growth and retention strategies. Adept at analyzing industry trends and evaluating client business needs to curate customized product solutions and meet dynamic operational challenges. Demonstrated success steering the full sales life cycle, from prospecting and business presentations, to closing on new accounts, and growing existing business lines. Enterprising and entrepreneurial with a talent for implementing novel approaches to market penetration/expansion.