Danette Dominguez

Background

About Danette Dominguez

An experienced Project Manager and Operations Specialist with over 8 years of experience leading digital marketing initiatives, driving customer engagement, and optimizing business processes. My background includes hands-on roles in digital strategy, customer care, and team management, along with more than a decade of expertise in customer relationship management. I excel in forecasting timelines and making strategic adjustments to ensure seamless alignment with company objectives. With an eye for detail and trends, I specialize as a website and newsletter specialist, crafting and implementing efficient standard operating procedures (SOPs) for seamless management. Demonstrating expertise in increasing subscribers and enhancing website engagement, I've achieved substantial audience growth and heightened user satisfaction. My work includes creating landing pages, optimizing user experiences, and implementing new messaging and media updates. As a Senior Project Manager at Humanity Communications Collective (HCC), I have successfully led high-impact digital strategy projects across multiple platforms. I managed the full lifecycle of the 'State of Bay Area Workers Data Tool' overhaul, leveraging agile methodologies to enhance UX and boost website presence by 2%. I project managed the digital strategy for Raizado: The Latinx House Festival, achieving a 400% increase in website visits and a 52% rise in email subscriptions, with an impressive 44% open rate. My strategic planning and execution of email and marketing campaigns resulted in a 20% increase in campaign engagement. Beyond digital strategy, I’ve successfully led cross-functional teams through complex projects, ensuring deliverables are met on time and within budget. My experience includes collaborating with developers, designers, and marketing teams to streamline project workflows, optimize team efficiency, and drive high-impact results. I have a strong track record of implementing project management best practices, improving internal processes, and aligning business goals with operational efficiency. Previously, as Operations Manager and Customer Care Manager at Webstyle, Inc, I streamlined processes and enhanced customer satisfaction through innovative workflow improvements, increased team productivity, and optimized service delivery. View my portfolio: https://danettedominguez.my.canva.site/