Daniel Abo Arrage

Background

About Daniel Abo Arrage

With extensive experience in customer experience (CX) management, product management, and process optimization, I specialize in driving operational efficiency and implementing continuous improvements. Throughout my career, I have acted as a bridge between internal teams and external partners, focusing on process optimization and achieving organizational goals, with a strong emphasis on managing KPIs and ensuring high standards of customer service excellence. I have extensive experience in data analysis, creating dashboards, and generating reports to identify areas for improvement and provide strategic insights for decision-making. My role also includes identifying risk areas and developing action plans focused on user retention and monetization, as well as coordinating and implementing projects aimed at team development and cross-functional integration. Throughout my career, I have also been responsible for managing the quality of new products, coordinating tests, and ensuring that updates to already launched products meet the highest standards. I am passionate about creating innovative solutions, with a focus on data and results, as well as leading teams in projects that aim for excellence and continuous improvement of the customer experience.