Daniel Agramon
Ux Consultant at Galileo
Based in Los Angeles, United States
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Seniority
Staff
Department
Information Technology
Location
Los Angeles
Industry
Medical Practices
Company size
473
Contact information
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d•••••••@galileo.io
Phone
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Background
About Daniel Agramon
As a former Consumer Support Manager at Nextbite, I have more than eight years of experience in creating and implementing innovative strategies to enhance customer retention, engagement, and expansion. I am passionate about delivering exceptional customer service and ensuring a seamless customer journey across multiple channels and platforms. I have also demonstrated strong leadership and collaboration skills in guiding and mentoring a team of offshore team leads and specialists, as well as partnering with account managers and other stakeholders. I have facilitated strategic meetings, developed a call center KPI dashboard, and orchestrated the training of new agents and admins. Through my efforts, I have contributed to increasing the customer satisfaction rate and the company's profitability.
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