Daniel Antunes
Customer Success Analyst Engagement at Omie
Based in Niterói, Brazil
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Seniority
Other
Department
Other
Location
Niterói
Industry
Software Development
Company size
1.6K
Contact information
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d•••••••@omie.com.br
Phone
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Background
About Daniel Antunes
Hello, I’m Daniel Antunes, a professional with 8 years of experience in customer service and 5 years working directly with Customer Success and Onboarding (B2B and B2C), with a focus on customer development and learning, KPI analysis, and journey optimization. I have experience in creating customized training programs, account activation, sales enablement, and developing multimedia educational content to improve product adoption and retention. 🧠 My skill set includes strong communication skills (in both Portuguese and English), an analytical profile, and a results-driven mindset. As a hobby, I’m also a writer and poet. I published a poetry book in 2020 called TODOS OS ESPELHOS, and I plan to write many more in the future.
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