Daniel Armstrong

Background

About Daniel Armstrong

Technical support professional and certified full-stack developer with a proven track record of solving complex user challenges and delivering exceptional customer experiences. Recently completed comprehensive development training in HTML/CSS, JavaScript, React, Python, SQL, and DevOps, adding technical expertise to my strong foundation in customer service and problem-solving.Currently leveraging my technical skills and communication abilities to provide sophisticated platform support at Conduent, where I guide users through complex system navigation and resolve technical issues efficiently. Previous experience includes managing high-value client relationships and technical support for luxury travel bookings at Lindblad Expeditions, demonstrating ability to handle concurrent systems while maintaining exceptional service standards.Combining technical aptitude with strong interpersonal skills to deliver results whether supporting users, resolving technical challenges, or contributing to process improvements. Particularly skilled at explaining complex technical concepts to users of varying proficiency levels while maintaining high customer satisfaction ratings.Seeking opportunities to grow with an organization where I can leverage my unique blend of technical knowledge, problem-solving abilities, and customer service expertise. Bringing enthusiasm, adaptability, and a commitment to excellence to every role.Skills: Technical Support | Customer Service | Full-Stack Development | Problem-Solving | Process Improvement | System Navigation | Client Relations | Documentation