Daniel Bacila

Background

About Daniel Bacila

Senior IT & Telecom specialist, with 25+ years’ experience in the industry, specialized in customer management, customer experience, IT infrastructure, Telecom infrastructure, process design, IT solution deployment and customer training. International customer management experience, skilled as a consultant and end to end lead Implementer for custom IT projects. Process performance manager focused on process optimization and simplification and maximizing the power of the KPIs and metrics analysis and reporting. B2B and B2C experience, EMEA, MOAI account management and technical presales expertise, having a good understanding of working in international cross departmental teams. Service delivery management with a clear objective on customer satisfaction, team performance and process excellence by best-in-class practices, performance measurement and reporting. GDPR experience on IT industry. Analytical thinker, honest, integer and driven by the sense of respect, correctness, discipline, and dedication to work. Motivator and trustable people manager by using his own working & commitment example and supporting people to deliver best performance.