Daniel Belobrad
IT Service Desk Global Lead at Accenture
Based in Slovakia
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Seniority
Manager
Department
Other
Location
Slovakia
Industry
Business Consulting and Services
Company size
656K
Contact information
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d•••••••@accenture.com
Phone
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Background
About Daniel Belobrad
leading a team of Tier2 Support IT Service Desk teams in different world locations providing an application and infrastructure support to an International client.(ITIL) Recent Achievements- IT SD expanded their activities from Incident Management only to other areas/processes (IT Change, Problem and Release Management processes)- intergrated IT SD teams into 1 compatible and fully backup-able Global Team - IT SD participated on succesfull GoLive waves transforming procurement services from paper-based to electronic and replacing all technology to a SOA framework- Improvement initiatives leading to process improvements and productivity increase allowed the resource reduction of 25%
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