Daniel Chilton

Background

About Daniel Chilton

With over two decades in the IT industry, I have cultivated a robust skill set encompassing enterprise IT support, team leadership, and technical innovation. Currently, I serve as the IT Supervisor and Program Manager for Epic End User Device Implementation at CoxHealth, where I lead a dedicated team of technicians in delivering exceptional technical support across the network. My role involves overseeing the deployment of Epic-related hardware and software solutions, ensuring seamless integration into our healthcare environment. Key Highlights: • Leadership & Team Development: I successfully helped establish and train CoxHealth’s inaugural Service Desk, achieving a 50-60% first-call resolution rate within the first month—surpassing our initial 40% goal. Additionally, I spearheaded the development and launch of a Tier 2 Service Desk team, enhancing resolution efficiency and reducing the onsite support burden. • Technical Expertise: My proficiency spans across MDM solutions (including VMware WorkspaceONE, Intune, and SCCM), macOS & iOS device management, and SaaS application administration. • Process Improvement: I am committed to implementing process automation and workflow enhancements, which have led to significant increases in efficiency within IT support and device deployment. My career is driven by a passion for leveraging technology to improve operational efficiencies and deliver superior user experiences. I thrive in dynamic environments where I can apply my technical acumen and leadership skills to drive impactful solutions.