Daniel Chung

Background

About Daniel Chung

I am a passionate enforcer, entrepreneur, risk-taker, and great listener. I have data analytics, business communications, strategic planning, project management, administration, and quality improvement skills. As a Data Analyst, I ensured that my reports reflected accurate information and advised upper management to minimize project risks. On the other hand, I always looked for better methods to show different interpretations of data and made strategic advice for my team and supervisors. One of my most significant outputs was to change IT infrastructure from old operation processes in the call center, which nearly doubled the service level from approximately 50% to above 95%.*Service Level is the performance indicator used for customer satisfaction at the call center.(Ex. less hold time and fewer drop rates)"I'm actually as proud of the things we haven't done as the things I have done. Innovation is saying no to things.” As a motivated volunteer, I was never a fan of saying "no," believing my sacrifice will make differences in other people lives. However, the experience taught me that compliance isn't always the right decision. Successful people say “no” to improve, to suggest and to debate. From experience, I learned the power of “no," debate and communication."No" is not the word of the rejection in the business world but the approach towards more significant opportunity. I enjoy talking with people regardless of subjects. Reach out to me if you'd like to discuss business, Excel, data analytics, medical service, business administration, or soccer. Contact Information Mobile:(201) 470-8890 Email: kyungchung95@gmail.com