Daniel Daeuber

Background

About Daniel Daeuber

In 20+ years in the Healthcare industry and in various roles in Service Support / Customer Service I have gained rich experience in enabling teams to provide excellent technical assistance and training to field service organizations. I'm passionate about enhancing cross-functional cooperation and knowledge exchange across an organization, with the goal of advancing customer satisfaction. I take great pleasure in defining and improving products (serviceability, reliability, features) and service-related processes to provide an outstanding experience to service engineers, customers and users. In my current position my main focus is: Building a strong and high-performing Customer Service Team that meets international standards. Implementing service related processes & SOPs, developing attractive services & service products to advance the service business and to boost customer experience & loyalty. Identifying chances and defining long-term innovation strategies for the product and service portfolio, with a high focus on customer experience.