Daniel Dj McClain

Background

About Daniel Dj McClain

Hands-on IT leader with 15+ years of experience supporting and leading technology operations, service delivery, and cross-functional initiatives across healthcare, education, and manufacturing environments. Proven ability to manage day-to-day support while partnering on strategy, budgeting, automation, and digital initiatives. Known for a practical, people-first approach, strong collaboration with non-technical teams, and consistent delivery of high-quality user experiences.Core Leadership & Technology Capabilities• IT service desk leadership and remote team management.• Infrastructure, identity, endpoint, and SaaS administration.• Vendor management, SaaS licensing, and budget collaboration.• Security collaboration, DR/IR planning, and compliance support.• Automation, API integrations, and AI-enabled workflow improvement.• Web platforms, digital tools, and cross-functional collaboration.• Process design, documentation, and continuous improvement.