Daniel Eidam

Background

About Daniel Eidam

I’m a results-driven professional with over 7 years of experience in operations optimization, product enhancement, services management, and customer success. Based in Vista, CA, I thrive on solving complex problems and fostering cross-functional collaboration between technical and business teams to drive impactful outcomes. Currently, as a Services Operations Analyst at Best Buy HQ (remote), I manage data integrity, fulfillment, and entitlements for over 7 million Best Buy Total/Plus membership contracts. I’ve spearheaded initiatives like creating Data Driven Workflows & Linked Item Relationships for retail POS transactions and led cross-functional teams to resolve over contract issues through root cause analysis. My work focuses on delivering actionable insights and streamlining processes to enhance operational efficiency and customer satisfaction. Previously, at Best Buy Health (formerly GreatCall), I contributed to Agile software development as a UAT Specialist, streamlining user onboarding by 33% through a custom CRM platform and improving UX for Lively’s Operator Services. As a Product Analyst, I leveraged SQL Server and Excel to analyze 2,500+ weekly customer interactions, driving product enhancements like the Lively Smartphone User Tutorial application, which reduced call volume by 12%. My early role as a Senior Customer Advisor honed my ability to resolve complex escalations while maintaining a 97% QA score over 16 months. I hold a Master of Business Administration from the University of Arizona: Global Campus (2025), along with certifications in SQL for Data Sciences (UC Davis, 2022) and Google Project Management (2022). I’m passionate about using data-driven insights to create meaningful solutions. Let’s connect to discuss how we can drive innovation and deliver value together!