Daniel Evans

Background

About Daniel Evans

Provided oversight and subject matter expertise related to LTSS Legal Process workflows and specific work items assigned to LTSS Specialists including Subpoena Processing, Asset Levy/Garnishment/Seizure Processing, Lost Certificate Replacement Processing, Transfer Agent Collection Processing and Securities Exchange Commission Asset Verification Requests. • Researched and prepared detailed chronological summaries of investigations involving Fraud/Financial Crime, Account Disputes and Litigation matters concerning customer accounts for submission to Legal Department for review and advice. • Provided critical review and approval of Security Incident Reports submitted to Legal Department in compliance with Company Privacy Policies and Procedures. • Provided oversight and subject matter expertise and advice to LTSS Specialists for assigned inquiries submitted by Global Transfer Agency (TA) Customer Service and Operations Specialists regarding Blocked Accounts, Restraining Orders and other types of court mandated instructions related to FTIS Customer accounts. • Collaborated with LTSS Supervisors and Specialists in developing Continuous Improvement workflow process strategies. • Collaborated with FTT-Enterprise Business Resilience Dept. to define requirements for four-site Business Continuity Model. • Collaborated with GRC Business Continuity Coordinators in Rancho Cordova, St. Petersburg and Hyderabad to define four-site workflow requirements and impact on GRC/GTA with focus on compliance, strategic planning, risk mitigation and continuous improvement. • Coordinated implementation of new eGRC Business Continuity Plan Management System and provided ongoing plan maintenance.