Daniel Groppi

Background

About Daniel Groppi

I am a Senior Business Systems & Project Manager with more than seven years of experience leading enterprise CRM/FSM implementations, Microsoft 365 integrations, and cross-functional operations initiatives. I specialize in translating business goals into scalable workflows, aligning stakeholders, and establishing governance frameworks that drive measurable efficiency and clarity. My background spans enterprise rollouts, process design, sales and dispatch optimization, and executive KPI reporting across multi-brand service organizations. I thrive at the intersection of technology and people—designing systems that deliver results while enabling teams to adopt them with confidence. My leadership style is shaped by both data and people. According to the Culture Index, I am a "Technical Expert", which means I combine strategic systems thinking with a bias toward execution and measurable outcomes. I am also a Tenacity + Wonder Working Genius, which helps me drive projects to completion while asking the deeper purpose-driven questions that shape long-term strategy. I am currently pursuing certifications in CSM (expected Dec 2025), Salesforce Administrator (expected Jul 2026), and PMP (expected Dec 2026) to strengthen my program and project leadership credentials.