Daniel Haddad

Background

About Daniel Haddad

Technical Summary: Microsoft Word, Excel, Access, Visio, PowerPoint, Project, SharePoint, Lotus Notes, SQL, Oracle 9.0, Crystal Reports, MS Robohelp, SMS Client, and Numara Track-it, Remedy, and EPIC Professional Billing Professional Summary: Independently analyzes business needs, design, partners with business owner to define scope and technical solutions, identifies risks, implement appropriate system configurations and changes to applications/software. An experienced Helpdesk Support Analyst with 7+ years of experience in troubleshooting and providing support for end users with software, password resets, virus removal, retrieving lost files, access issues, network connectivity issues, printers, telecommunications, etc. Supported many remote locations through in-bound calls using SMS Client (Webex) to troubleshoot with end users step by step and provide application support/training. Technically sound and has worked closely with Info Security in testing, reporting bugs and making changes to group policies/active directories. Provides high levels of professionalism to end users by displaying great written and oral communication skills with excellent follow-up. Great problem solver with an abundance of patience and empathy to end users and colleagues.