Daniel Hammell

Background

About Daniel Hammell

Atlassian Administrator (Linux Server) of 5 Atlassian suites of products including: • Jira Software • Jira Service Desk • Confluence • Bitbucket • Hipchat Developed and supported multiple Jira (Software and Service Desk) projects including: • Service Desk Ticketing System • Facilities Ticketing System • Ticketing System • Operations Ticketing System • Workforce Management and Reporting • Change Management • Incident Management • Xray Quality Assurance Project • and many other project management projects (including Kanban and Scrum boards) Developed and Supported multiple Confluence spaces including: • Service Desk Knowledge base • IT/IS Project Management Dashboards • Personal and Team Document Center Spaces Supported and configured apps such as: • X Ray • Automation for Jira • JSU Automation Suite for Jira Workflows • Worklog Pro • Active Directory Attributes Sync • Adaptavist ScriptrRunner for Jira • Power BI Connector for Jira • Canned Responses for Jira • Issue Score for Jira • PagerDuty add-on • Power Custom Fields Premium • Power Scripts for Jira • SIL Engine • Surveys for Jira • and many other Gadgets and Custom Fields Other: • Multiple workflows (with automation) in pair with different Issue Types and Projects • Automation upon ticket creation, transitions, etc. • Basic scripts to automate different tasks • Automated reminders and reports • Created needed custom fields such as "Assignee CC." • Upgrading and managing all application suites over CentOS • Provided resource tuning when needed • Consulted and trained staff / users on how to use Jira, Confluence, Bitbucket, Hipchat to their advantage • Built requested dashboards and reports for multiple departments and projects