Daniel Harless

Background

About Daniel Harless

Accomplished IT Product/Project Manager PMP® with passion and demonstrated ability to deliver exceptional/successful Customer, mission-critical, process improvements in digital transformations with completion rate averages are above the PMI.org CHAMPIONS performance level. Advanced experience with all levels of IT product/services delivery functions including ITSM in ITIL® planning and process improvements. Clear communications and correlation with Stakeholders, cross-functional teams resource assignments, business requirements, scope planning, statement of work (SOW), estimating budget and controlling cost. IT Product/Project Management | Business Analyst | Continuous Service Improvement | Change Management Daniel Harless PMP®, ITIL® dharless1h@gmail.com 910-622-7065 PM - Enhance disaster recovery, risk management and control structures consistent with the priorities for recovery of business functions and processes. Design & management of a Next-Generation Data Center solution that can meet the enterprise green initiatives and computing environment as redundant / scalable for current and future growth using fault-tolerance advanced infrastructure technologies. •IT Disaster Recovery and risk management, with defining and analysis to determine enterprise risk level mitigation to prevent impact to the organization. • Powerful Customer Experience (CX) satisfaction increase through Service Desk level 1 & 2 ITIL service delivery, which enhanced IT productivity and controlled manpower cost by developing an outsourced managed service and infrastructure system admin operations engagement. Negotiated 3-year service contract that slashed the overall cost by 10% and increased the depth of skilled workforce to keep SLA and freed up internal resources to focus on more advanced company projects. Additional Skillset: o Ensuring risk compliance and regulatory management o Process productivity/quality/efficiency improvements o Translating strategic objectives into clear/action plans o Strong innovative, analytical and problem solving skills o Change management o Service Desk leadership o Project management (multiple, effectively and efficient) o Cross functional / company / departmental communications o Establishing IT DR and Business Continuation Planning o Resource planning (recruiting/hiring/associate relations) o Accountability, leadership, ethics and negotiation skills o Problem/CIRT management and resolution