Daniel Haslam

Background

About Daniel Haslam

Customer-centric technical guru with a passion for resolving complex technical issues, providing exceptional customer support, and bridging the gap between customers and engineering teams. Over 10 years of experience in the tech industry, with a proven track record of success in technical support management, sales engineering, and software development. Expertise in various technical support tools and systems, including Salesforce, HelpScout, HubSpot, Sumologic, Zendesk, Intercom, JIRA, Sketch, Sequel Pro, and Wistia. Key Expertise: Technical Support Management: Adept at leading and managing teams of technical support professionals, providing coaching, mentoring, and performance evaluations. Customer Support Excellence: Proven ability to resolve complex technical issues through various channels, including live chat, email, phone, and screen share. Sales Engineering: Skilled in collaborating with sales teams to provide technical expertise during demos, onboarding new customers, and troubleshooting implementation issues. Software Development: Experienced in implementing web solutions, conducting requirements gathering, writing specifications, and running demos for clients. Problem-Solving: Adept at identifying and resolving complex technical problems, ensuring minimal disruption to operations and customer satisfaction.