Daniel Heisler

Background

About Daniel Heisler

A seasoned professional in the field of strategic management of IT and consultancy services, with over 10 years of solid experience in national and multinational technology and services companies. Expertise in managing global service delivery operations, including strategic leadership focused on maximizing functionality and performance of high-performing teams in international environments. Proven experience in achieving SLAs and KPIs in professional services, customer support, renewals, and customer experience operations in global contexts. Skills in P&L management, sales and marketing support, budget management, resource forecasting and allocation, team expansion and restructuring, global hiring strategies, compensation plans, training, and mentoring. International exposure, having worked on projects and led teams in different regions of the world, implementing a customer-centric business model that responds to the voice of the customer, optimizes business processes, and provides value-added services to ensure customer retention and satisfaction on a global scale. Strong knowledge in project management, executive collaboration, global support operations, performance analysis, and continuous improvement principles such as Kaizen and Six Sigma.