Daniel Kerlin
Customer Solutions Manager at Hsi Donesafe
Based in Gymea Bay, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Gymea Bay
Industry
Software Development
Company size
118
Contact information
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d•••••••@donesafe.com
Phone
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Background
About Daniel Kerlin
I am an experienced customer success specialist with a data driven approach to influencing the development of scalable customer experiences for market leading products.This includes shaping the customer success culture through enhancing the value chain of products and services by introducing standardised workflows, processes and systems. My role in establishing client onboarding and training programs during business expansion allowed me to effectively manage high volume customer portfolios, improving response times, product adoption and NPS.Collaborating with cross functional stakeholders enabled me to support complex system configuration and implementation projects, which resulted in driving customer advocacy and retention. I am always open to expand my network of industry professionals and relevant organisations.Key Strengths- Customer Success- Data & Results Driven- Retail & B2B Sales Forecasting- Account Management- Communication- Process Implementation & Improvement- Product Onboarding & Training- Client Engagement & Retention - Resilience- Relationship Building- Stakeholder Management- Collaboration
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