Daniel Keselman

Background

About Daniel Keselman

Hi, I’m Daniel Keselman — a Technical Operations Manager and Tier II Support Specialist with over 5 years of experience in fast-paced, B2B SaaS environments. I bring deep expertise in incident management, CRM systems, and data-driven support operations, with a proven track record of reducing escalations, improving SLA compliance, and driving scalable solutions across Product, R&D, and Customer Success teams. I’ve built and optimized dashboards (Zendesk, Jira), created automation frameworks, and worked hands-on with databases (MongoDB, TablePlus) to uncover root causes, streamline workflows, and boost customer satisfaction. At Growthspace, I led efforts that reduced Tier 2 escalations by 80% and improved SLA compliance by 20%. My approach combines strong technical acumen with clear communication, a passion for continuous improvement, and a collaborative mindset. Whether it’s troubleshooting complex issues or building cross-functional processes, I aim to create seamless, high-impact support ecosystems. Key tools: Zendesk | Jira | MongoDB | TablePlus | CRM systems Industries supported: B2B SaaS, HealthTech, Fintech Always improving. Always building forward.