Daniel Maritz

Background

About Daniel Maritz

Accomplished, IT Professional with 30+ years of experience, working in various positions, e.g. as Escalation Manager, Customer Experience Manager and Customer Satisfaction Manager, as well as in technical areas, e.g. as Hardware Engineer, Software Engineer, System and DB Administrator, Consultant for SAN, Storage, Backup, Unix and Technical Consultant for mySAP Technology - Administration - DB Administration (ORACLE). What sets me apart- Experienced conflict resolution professional with extensive expertise in escalation management and customer care- Strategic problem solver with the ability to remain calm in stressful situations- Customer-oriented with a focus on innovative solutions for maximum customer satisfaction- Strong communicator, team player, problem solver, flexible, creative, structured and quick learner- Open, outgoing and always in a good mood, ready to learn something new every day. Definition of customer experience vs. customer service vs. customer satisfaction: Customer service and customer satisfaction are components of the customer experience, but they are not the same thing. Customer service is what you do for your customers, customer satisfaction is what they think about your services, and customer experience is how they perceive and remember your brand as a whole. Customer service and customer satisfaction can influence the customer experience, but they are not enough to create a positive and memorable customer experience. Customer experience requires a holistic and strategic approach that considers all aspects of the business and their impact on customers.