Daniel Menna
Sr Manager, Ecommerce & Label Services at Universal Music Group
Based in Malvern, United States
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Seniority
Manager
Department
Operations
Location
Malvern
Industry
Entertainment Providers
Company size
19K
Contact information
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d•••••••@universalmusic.com
Phone
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Background
About Daniel Menna
I am a dedicated and driven Senior Manager with proven track record of excellence in customer service, contact center operations, fraud prevention, and refunds management. I am adept in leading and inspiring teams to deliver outstanding results. I'm highly proficient in reporting and data analysis (ZenDesk, Jira, Looker), fraud mitigation, quality assurance, as well as employee management, training and mentoring. I am renown for implementing innovative strategies that enhance processes, drive efficiency, and exceed customer expectations.
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