Daniel Mikes
Head of Customer Lifecycle Solutions at Mnd
Based in Central Bohemia, Czech Republic
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Seniority
Director
Department
Customer/Client Service
Location
Central Bohemia
Industry
Oil and Gas
Company size
268
Contact information
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d•••••••@mnd.cz
Phone
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Background
About Daniel Mikes
Respected professional in Call center and Customer operations area • Experienced Project Manager able to manage project team and implement new products and processes • Experienced people manager, especially in sales area • 5+ years of experience building new sales channels and customer operations teams to cut the costs, exceed revenue and profit goals • X-sell, Up-sell, Retention • International recruitment • Very good technical background • English on business level Specialties: Operations: • Customer operations management • Call center management • Sales and service channel support, business process development Leadership: • Recruitment, training, development • Incentive systems, KPIs, sales force motivation • Organization restructuralization, new structure setup • Project management Business: • Direct and indirect sales models implementation, Lead generation, Telemarketing, Inside Sales model, • Customer loyalty and retention, X-sell, Up-sell
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