Daniel Mohan

Background

About Daniel Mohan

Experienced Service Desk Manager with a proven track record of success and a background in Systems Administration. I have leveraged my technical expertise and leadership skills to expand the scope of my role, taking on the management of the ServiceNow platform to support not only our IT Teams but many other parts of the business. Passionate about delivering exceptional service, I have implemented robust incident, problem, and change management frameworks that have significantly improved service delivery and customer satisfaction. By fostering collaboration and aligning IT objectives with business needs, I have driven innovation and achieved outstanding results. Skilled in building and leading high-performing teams, I create a culture of continuous improvement and empower individuals to excel in their roles.