Daniel Norrey
Change Support Manager at Marks And Spencer
Based in Warrington, United Kingdom
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Seniority
Staff
Department
General Business & Management
Location
Warrington
Industry
Retail
Company size
41K
Contact information
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d•••••••@marksandspencer.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Daniel Norrey
I’m currently a service delivery manager specialising in call centre operations. I provide a proven experience in managing daily operations, streamlining processes, and exceeding service level agreements. My background includes implementing innovative strategies to enhance service delivery, improve call centre performance and drive customer satisfaction through first contact resolutions. I also have experience in change management with multiple successful implementations all designed to improve the efficiency of the call centre.
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