Daniel Ocampo

Background

About Daniel Ocampo

Career Summary Over 10 years of professional process and technical analysis experience within the technology department of a large financial institution. A self-starter who is highly capable to contribute within a team environment to assist in project execution. Possess proven tactical and strategic thinking to successfully initiate change within an organization to reduce service costs. Career focus on service execution and corporate culture change initiatives Career Highlights • ITIL Foundations ver. 3 certified • 2 Years of experience with corporate communication strategy and execution for enterprise app. employees • Process to service analysis for enterprise to streamline service offerings to employees • 5 years of project management skills experience • Experience in development of standard operating procedures (SOP) for organization • 5 years ITSM framework experience i.e. Remedy, Service Now • 10 years Incident and Problem Management • Effective relationship building with internal partners and vendors • Completed Fundamentals of Negotiation course • Advanced knowledge of Microsoft Word, Excel and Visio • Conduct and facilitate effective and engaging requirements gathering sessions • 5 years of experience supporting SDLC for bank applications