Daniel Palacios

Background

About Daniel Palacios

I have over 14+ years of experience in the QA, Client and Customer Support. Throughout my professional career, I have always had an unmatched drive to perform at a high level in everything that I do and can perform individually or a team oriented work environment while always maintaining superior customer service and a keen eye for detail.In addition to standard social media tools for community engagement and marketing campaigns, I am also fully competent in bug tracking tools, including Jira, Zendesk and confluence to assist developers and project management in reporting, tracking and resolving system/software defects. I have also learned the in's and outs of a Development release cycle along with Database management via SQL. I possess very strong oral and written communications skills, the ability to multitask, and proficiency in all standard Microsoft and Google products.Specialties: Release Cycle Management, User Acceptance Testing, Systems Integration Testing, Product Release management, Developing and implementing Training processes, Client and Vendor Relationship management, System Configurations Management, API Testing, Quality Assurance Testing, Customer Service Team Management, Social Media Management